Poor business communication letting SMEs down
Small businesses are limiting their opportunities by not exploiting business communications effectively.
Recent research commissioned by BT and Cisco, shows that 85% of small businesses lose business to bigger competitors with 64% believing that they only identify and seize new opportunities some of the time.
The majority of SMEs recognise that being responsive can give them a competitive edge and 57% see IT and communications as part of the solution.
However, 47% of the businesses only have a loose plan of how they need to develop their IT and communications system to help support their customers and seize new opportunities.
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